Terms of service

1) About These Terms

  • These Terms apply to all visitors, customers, and users of our website.
  • If you do not agree, please do not use the website.
  • These Terms should be read together with our Privacy Policy and Return & Refund Policy, which are part of your agreement with us.

2) Eligibility & Account Responsibilities

  • You must be 18+ (or the legal age in your country) to place an order.
  • If you create an account, you agree to provide accurate information and keep your login details secure.
  • You are responsible for activities under your account unless you notify us of unauthorized use.

3) Product Information & Availability (Transparent by Design)

We aim to display accurate product descriptions, images, compatibility details, and pricing. However:

  • Images may vary slightly (lighting, packaging updates, manufacturer changes).
  • Availability can change without notice.
  • If we discover an issue (e.g., incorrect specs or price), we will handle it fairly as described in Section 6.

Customer-friendly commitment: If a product listing is unclear, contact us before purchasing—we’ll help you verify compatibility or key details.

4) Orders, Acceptance & Cancellations

  • Placing an order is an offer to purchase.
  • Your order is confirmed only after we send an order confirmation (and/or dispatch confirmation, depending on the workflow).
  • We may refuse or cancel orders for legitimate reasons such as suspected fraud, stock issues, or payment verification.

Cancellation before shipping

  • If your order has not shipped yet, you may request cancellation.
  • If already shipped, it will be handled under our Return & Refund Policy.

5) Pricing, Taxes & Payment

  • Prices are shown in the currency displayed on the checkout page.
  • Any applicable taxes, shipping, or fees are shown during checkout whenever possible.
  • We reserve the right to change prices at any time, but changes won’t affect orders already confirmed.

6) Pricing/Listing Errors (Fair Rule with a Customer-Friendly Option)

Sometimes a listing may contain an error (price, discount, description, or availability). If that happens:

  • We may cancel the order and issue a full refund, or
  • We may contact you with the correct details and let you choose whether to proceed or cancel.

Customer advantage (best practice):
If you place an order in good faith and the error is minor or reasonable, we may honor the listed price/offer at our discretion, especially for loyal customers or first-time orders—where feasible and not abusive.

7) Shipping, Delivery & Risk of Loss

  • Delivery times shown are estimates and may vary due to courier delays, weather, customs, or peak seasons.
  • Risk of loss typically transfers to you upon delivery confirmation by the courier.

Customer advantage for delivery issues:
If tracking shows “Delivered” but you did not receive the package, contact us promptly. We will work with you and the courier to investigate and try to resolve it fairly (replacement, refund, or claim support depending on findings).

8) Returns, Exchanges & Refunds

Returns and refunds are handled under our Return & Refund Policy.

  • If the item is wrong, damaged on arrival, or confirmed defective, we prioritize support.
  • If you change your mind, eligibility and return shipping rules apply as described in the policy.

9) Warranty & Product Support

  • Some products may include manufacturer warranties (if applicable).
  • Where possible, we can help guide you through basic troubleshooting and warranty steps.
  • Warranties may not cover damage due to misuse, liquid damage, unauthorized repairs, or accidental breakage.

10) Promotions, Discount Codes & Free Gifts

  • Promo codes are valid only for the period and conditions stated.
  • We may limit promotions to one per customer/order unless stated otherwise.
  • If a gift is included and you return the qualifying order, the free gift may need to be returned as well (or its value may be deducted from the refund), unless the return is due to our error.

11) Prohibited Use (Keeping the Platform Safe)

You agree not to:

  • Use the website for illegal activities or fraud.
  • Attempt to hack, disrupt, scrape, or overload the website.
  • Upload malicious code or interfere with other users.

We may restrict access if we suspect abuse or security risks.

12) Intellectual Property

All site content (logos, text, images, design, layout) is owned by WiseBuys or licensed to us and is protected by intellectual property laws.
You may not copy, reproduce, or redistribute site content without permission.

13) User Content (Reviews, Messages, Uploads)

If you submit reviews or content:

  • You confirm it is accurate, lawful, and does not violate others’ rights.
  • You allow us to display it on our website and marketing channels (non-exclusive), unless you request removal.
  • We may remove content that is abusive, misleading, or inappropriate.

14) Privacy

Your use of the site is subject to our Privacy Policy, which explains how we collect and use personal data.

15) Liability (Balanced, Not One-Sided)

We do our best to provide reliable service and accurate information, but:

  • We are not responsible for indirect losses (e.g., lost profits) caused by factors outside our control (courier delays, external outages).
  • Our total liability for any claim generally will not exceed the amount you paid for the relevant order, unless required otherwise by applicable law.

Customer-friendly note: Nothing in these Terms limits your statutory consumer rights where applicable.

16) Indemnity

If you misuse the website, violate these Terms, or break the law and that causes harm or legal claims, you agree to compensate us for resulting reasonable costs.

17) Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content or policies. Use them at your own discretion.

18) Dispute Resolution (Best Practice: Solve It Friendly First)

If you have a concern:

  1. Contact us first—we aim to resolve issues quickly and fairly.
  2. If unresolved, disputes may be handled under the laws and courts of the country/region where WiseBuys is registered or where the transaction is governed, unless required otherwise by consumer law.

19) Changes to These Terms

We may update these Terms to reflect legal, operational, or service changes.
When we update them, we will change the “Last updated” date. Continued use means acceptance of the updated Terms.

20) Contact Us

For questions about these Terms, orders, or support, please contact us via the Contact Us page on the website.