Refund policy

At WiseBuys Online Trading (“WiseBuys”, “we”, “us”), we want you to shop with confidence. This policy explains when you can return or exchange items and how refunds are handled—fairly and transparently for both you and us.

Last updated: January 01, 2026

1) Quick Summary

  • Change of mind: Return eligible items within 30 days of delivery.
  • Wrong item / missing item / damaged on arrival / confirmed defect: We’ll make it right—typically with free return shipping and priority handling.
  • Refund timing: Usually processed within 5–10 business days after we receive and inspect the return (bank/payment provider timing may vary).

2) Return & Exchange Window

You may request a return or exchange:

  • Within 30 days from the date, you receive your order (based on tracking confirmation), and
  • For eligible items that meet the conditions in Section 3.

Customer-friendly exception (best practice):
If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery so we can fast-track support. If you contact us after 48 hours, we will still review the case fairly, but resolution may take longer due to courier/claim limitations.

3) Eligibility Conditions (Fair for Both Sides)

To be eligible for a return/exchange, items should be:

  • In original condition (unused, uninstalled, and not altered), and
  • Returned with all accessories, manuals, parts, and original packaging where applicable, and
  • Accompanied by proof of purchase (order number / invoice / email confirmation).

If the product was opened

We understand some items must be opened to check suitability. If the item is opened but remains unused, complete, and in resalable condition, we may still accept it.

Fairness rule: If the return is approved but the item is missing accessories/packaging or shows signs of use, we may offer:

  • a partial refund (to reflect loss in value), or
  • an exchange/store credit, when appropriate.

4) Items That May Not Be Returnable

For safety and authenticity reasons, some items may be non-returnable, including:

  • Items that are used, installed, damaged by misuse, or altered
  • Items with removed/changed serial numbers or tampered seals (where applicable)
  • Final Sale / Clearance items (only if clearly marked on the product page at purchase)
  • Digital goods, license keys, codes once delivered or activated (if applicable)
  • Personal/hygiene-sensitive items (if applicable)

Customer-friendly note: If a non-returnable item arrives wrong, damaged, or defective, it is still covered under Section 5.

5) If We Made a Mistake (Customer Priority Cases)

If you received:

  • The wrong item, or
  • An item damaged on arrival, or
  • A missing item/part, or
  • A manufacturing defect confirmed after basic troubleshooting,

we will offer one of the following (based on your preference and stock availability):

  • Replacement (fastest option), or
  • Full refund, or
  • Store credit (sometimes with an added goodwill bonus, depending on the case)

In these cases, we generally provide free return shipping or arrange collection where available.

6) “Change of Mind” Returns (Fair & Clear)

If you simply changed your mind:

  • The item must meet eligibility conditions (Section 3).
  • Return shipping is typically paid for by the customer.
  • Original shipping fees (if any) are usually non-refundable unless required by applicable consumer law.

7) How to Request a Return or Exchange

To start a request, contact us through the Contact Us page on wisebuysonlinetrading.com and include:

  • Order number
  • Item(s) you want to return/exchange
  • Reason (optional but helpful)
  • Photos/video if damaged, incorrect, or defective (recommended)

We will reply with return instructions and, if applicable, a return reference.

8) Return Shipping & Packaging

  • Please package returns securely to prevent shipping damage.
  • If damage occurs because of inadequate packaging during the return, we may not be able to issue a full refund.

Customer-friendly tip: If you no longer have the original outer box, contact us—we may still accept the return if it’s packed safely. (This is reviewed case-by-case.)

9) Refunds: Method & Timing

After we receive your return:

  1. We inspect the item to confirm it meets eligibility conditions.
  2. If approved, we issue a refund to the original payment method whenever possible.

Processing time: Typically, 5–10 business days after inspection and approval (provider/bank timing may vary).

10) Exchanges

Exchanges depend on stock availability. If the replacement item has a different price:

  • You will pay the difference, or
  • We will refund the difference.

Customer-friendly option: If you need the exchange urgently and stock is available, we may ship the replacement sooner once we confirm return pickup/hand-off (case-by-case).

11) Order Cancellation

  • If your order has not shipped, you may request cancellation for a full refund.
  • If it has already shipped, it will be handled as a return under this policy.

12) Fair Use & Fraud Prevention

We aim to be fair and flexible, but we may refuse returns or limit support where there is evidence of:

  • Misuse, intentional damage, or alteration
  • Repeated abusive returns
  • Missing parts/accessories due to customer handling

13) Your Legal Rights

This policy does not limit any rights you may have under applicable consumer protection laws in your country/region.