Shipping policy

WiseBuys Online Trading (“WiseBuys”, “we”, “us”) works hard to deliver your order safely and on time. This Shipping Policy explains how shipping works, delivery timeframes, tracking, fees, and what happens if something goes wrong.

Last updated: January 01, 2026

1) Where We Deliver

We deliver to the destinations shown at checkout. If your location is not available, please contact us and we’ll do our best to assist.

2) Processing Time (Before Shipping)

Order processing time: typically, 1–3 business days after payment confirmation.

Processing includes order verification, quality checks (where applicable), and preparing your parcel for dispatch.

Customer-friendly note: During peak periods (sales/events/holidays), processing may take slightly longer—but we’ll always aim to keep you updated.

3) Estimated Delivery Time

Delivery times vary by destination and item type. You will see the best available estimate at checkout or in your order confirmation.

Typical delivery ranges (may vary):

  • Local/Regional deliveries: ~2–7 business days
  • Other destinations: ~5–15 business days

These are estimates, not guarantees, because delivery timelines can be affected by address accuracy, customs checks (if applicable), weather, or high-volume periods.

4) Shipping Fees & Duties

  • Shipping fees (if any) are shown during checkout.
  • In some cases, local duties/taxes may apply depending on your country and local regulations. If applicable, these may be collected upon delivery by the carrier or local authorities.

5) Tracking Your Order

Once your order is dispatched, you will receive a tracking number (when available).
Tracking updates may take 24–72 hours to appear after dispatch.

6) Delivery Attempts & Address Accuracy

To ensure smooth delivery:

  • Please provide a complete and accurate address, including building name/number, apartment/villa number, and a reachable phone number.
  • If delivery fails due to an incorrect/incomplete address or repeated unsuccessful delivery attempts, the order may be returned or re-shipped, and additional fees may apply.

Fair approach: If you notice a mistake in your address, contact us immediately. If the order hasn’t been dispatched yet, we’ll try to update it.

7) Partial Shipments

In some situations, your order may arrive in more than one shipment to ensure faster delivery. If that happens, you’ll receive separate tracking details were available.

8) Delivery Delays (Fair & Customer-Friendly)

Sometimes deliveries take longer than expected. If your order is delayed:

  • We will assist with tracking and follow-up.
  • If the delay becomes significant, we’ll review the case and offer a fair resolution.

Customer advantage (best practice)

If your order has no tracking movement for an extended period (e.g., 10+ business days after dispatch), or is confirmed lost in transit, we will offer:

  • A replacement at no extra cost, or
  • A full refund, based on your preference and stock availability.

(Subject to a reasonable investigation period with the carrier.)

9) Damaged, Missing, or Incorrect Items

If your order arrives with:

  • visible damage, or
  • missing item(s), or
  • incorrect item(s)

Please contact us within 48 hours of delivery with:

  • your order number, and
  • clear photos/video of the item(s) and packaging.

Customer advantage

When the issue is verified, we typically provide:

  • free replacement, or
  • refund, or
  • store credit, depending on what you prefer and what’s available.

10) Refused Deliveries / Uncollected Parcels

If a parcel is refused at delivery or not collected (where applicable), it may be returned. In such cases:

  • shipping fees (and return fees if applicable) may be deducted from any refund, unless the return is due to our error.

11) Force Majeure (Events Outside Anyone’s Control)

We are not responsible for delays caused by events beyond reasonable control such as severe weather, government actions, customs hold, carrier disruptions, or network outages.
However, we will still support you in tracking and resolving delivery issues fairly.

12) Contact Us

If you have any shipping questions or need help with tracking, please contact us through the Contact Us page on our website and include your order number.