Privacy policy

This Privacy Policy explains how WiseBuys Online Trading (“WiseBuys”, “we”, “us”) collects, uses, shares, and protects your personal information when you visit or make a purchase on wisebuysonlinetrading.com (the “Site”).

Last updated: January 01, 2026

1) What This Policy Covers

This policy applies to:

  • Visitors to our Site
  • Customers who place orders
  • People who contact us (email/phone/WhatsApp)

It does not cover third-party websites you may reach through links on our Site.

2) Information We Collect

We collect information in a few main categories:

A) Information you provide

  • Contact details: name, phone number, email address
  • Delivery details: shipping address and delivery notes
  • Order details: items purchased, quantities, preferences
  • Customer support: messages, requests, and any attachments you send us

B) Information collected automatically

  • Device & usage data: IP address, browser type, pages visited, time spent, clicks
  • Cookies & similar technologies: used to keep the site working, remember preferences, and improve performance (see Section 8)

C) Payment information

When you pay, the transaction is handled through payment processing systems. We do not aim to store full card details on our servers. (Your payment provider may process and store certain payment data to complete the transaction.)

3) How We Use Your Information (Why We Need It)

We use your information to:

  • Process and deliver your orders (order confirmation, shipping, delivery updates)
  • Provide customer support and respond to inquiries
  • Prevent fraud and protect accounts, transactions, and the Site
  • Improve our products and user experience (site performance, troubleshooting, analytics)
  • Send service messages (order status, policy updates, important notices)
  • Send marketing (optional) if you choose to receive it (see Section 7)

Customer-first principle: We collect what we need to serve you, and we use it in ways you’d reasonably expect from an online store.

4) When We Share Your Information

We do not sell your personal information.

We may share limited information only, when necessary, such as with:

  • Delivery and logistics partners to ship your order
  • Payment processing and fraud-prevention providers to complete payments and reduce risk
  • Website hosting, analytics, and customer support tools that help us operate and improve the Site
  • Legal or regulatory authorities if required by law, court order, or to protect rights and safety
  • Business transfers (e.g., merger/acquisition) where data may be transferred as part of business assets—always with appropriate safeguards

We require service providers to handle data responsibly and only for the services they provide to us.

5) International Data Transfers

Depending on where you live and where our service providers operate, your information may be processed in countries outside your country of residence. When this happens, we take reasonable steps to ensure appropriate protection (such as contractual safeguards and security controls).

6) Data Retention (How Long We Keep Data)

We keep personal information only as long as needed to:

  • complete orders and provide support,
  • meet legal/accounting obligations,
  • prevent fraud and resolve disputes.

When data is no longer needed, we delete or anonymize it where reasonably possible.

7) Your Choices (Marketing & Communications)

  • Order/service messages: You will still receive essential emails/SMS related to your order (e.g., confirmations, delivery updates).
  • Marketing Messages: If you subscribe, you can opt out anytime using the unsubscribed link (where available) or by contacting us.

8) Cookies & Similar Technologies

We use cookies to:

  • keep the Site functioning (e.g., cart, checkout, language preferences),
  • understand performance and improve your experience,
  • (where applicable) support marketing/measurement.

You can control cookies through your browser settings. Disabling cookies may affect certain features (like cart/checkout).

9) Security

We use reasonable administrative, technical, and physical measures to protect your information (e.g., access controls and security monitoring).
No method of transmission or storage is 100% secure, but we work to reduce risk and respond quickly to issues.

10) Your Privacy Rights

Depending on your location and applicable laws, you may have rights to:

  • access your personal data,
  • correct or update it,
  • request deletion,
  • object to or restrict certain processing,
  • withdraw consent (for marketing),
  • request a copy of your data in a portable format (where applicable).

To request any of these, contact us (Section 12). We may need to verify your identity before processing requests.

11) Children’s Privacy

Our Site is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us so we can address it.

12) Contact Us (Privacy Questions & Requests)

For private questions or requests, contact us:

  • Email: customer.care@wisebuysonlinetrading.com

13) Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will update the “Last updated” date above. Continued use of the Site after changes means you accept the updated policy.