Contact information

We’re here to help. If you have any questions about products, orders, delivery, returns, or payments, please reach out and our team will support you as quickly as possible.

Email: customer.care@wisebuysonlinetrading.com

What We Can Help With

  • Order status & tracking support
  • Delivery questions
  • Returns, exchanges & refunds
  • Product information & compatibility questions
  • Payment or checkout issues
  • Wholesale / partnership inquiries

To Get Faster Support (Recommended)

When contacting us, please include:

  • Your Order Number
  • The email/phone used at checkout
  • The product name (or a screenshot of the item)
  • If there is an issue (damage/incorrect item): clear photos/videos of the product and packaging

Typical Response Time

We aim to respond within 24–48 hours on business days. During peak periods, replies may take a little longer—but we will always do our best to assist promptly.

Customer-friendly priority: Urgent cases like wrong item, missing item, or damage on arrival are prioritized when reported soon after delivery.

Security Notice (For Your Protection)

For your safety:

  • We will never ask for your password or one-time passcodes (OTP).
  • Please avoid sharing full card details over email or messaging apps.